Website Privacy and Refund Policy

Four Seasons respects your right to maintain your privacy and maintains the highest standards for the protection of your privacy.

Our privacy policy will inform you about what information we collect about you, how and when it is used and how we keep it safe and secure. This policy applies to your use of the Four Seasons website. Web site. By using this Web site, you agree to accept this privacy policy. Here is what you can expect when you visit a Four Seasons website.

Four Seasons’ websites will not do the following:

  • Generate your email address from your IP address (for sale or promotion).
  • Store any personal and private information on any user without clear and obvious permission of that user.
  • Use a cookie for targeting promotion or advertising.
  • Use a cookie to track new users.
  • Sell email addresses of registered users.
  • Use email addresses of registered users for promotion or advertising; however, we will use addresses internally when you have requested information that requires a response.
  • Share user information with an advertiser or a partner Web site.
  • Track keywords you have searched on.

Cookies We Use

Four Seasons Compassion For Life uses memory-based cookies called transient cookies to collect information. The cookies we use are designed to track only your current session in order for you to receive the personalized information you request. The cookie makes it easier for you to use the dynamic features of our Web site, without having to provide the same information again as you move from one page to another. Once you close the browser or if the site remains inactive for 20 minutes or more, that cookie terminates. Since there is no permanent storage of data saved on your hard drive, transient cookies are incapable of intruding or doing harm. Your information always remains protected and secure.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you reject the cookie, you may still use our site, but you will not be able to use the personalized features.  Google sets cookies regarding a user's visit to Four Seasons' (and most) sites. This information is used by Google for their analytics and is often stored for several days. In addition, we also store a “remember me” cookie when users choose to have the system remember their login. This allows Four Seasons to auto-login the user when they come back to the site. The "remember me" cookie does not expire for a full year.


Information We Collect From Our Web site

Four Seasons Compassion For Life collects general information about visits to our site. We generate reports with information, such as the number of hits and pages viewed. This information is used to monitor consumer preferences about our site and may be used to provide better service to our visitors. These statistics do not contain any personal information and cannot be used to gather such information.

Information We Collect From Mobile Devices

We collect limited information from your mobile device upon access of our mobile site or access via our mobile application in order to provide the service you’ve requested. We collect your device type, date and time stamps of application use, etc. Third party cookies and other such technologies are deployed within our mobile application only to help us track aggregate statistics such as page views, events, etc. We do not capture any other personal information stored on your device and we do not ask for or have access to your location data. We do not share any information provided within the application with third parties for promotional purposes.

Patient Confidentiality and Security

Patient confidentiality and security are extremely important at Four Seasons Compassion For Life. Internet and e-mail security, while constantly improving is not perfect. If you request an e-mail response from us; while we will never knowingly violate your confidentiality, we cannot guarantee the security of our response.

E-Mail Newsletters

Four Seasons Compassion For Life offers e-mail newsletters with information about programs and services we provide to consumers and clients who request them through the use of Constant Contact. If you choose to provide your e-mail address to Four Seasons Compassion For Life in order to receive e-mail newsletters, you will only receive the e-mail newsletters you have requested.

Your e-mail address and personal information you provide to Four Seasons Compassion For Life will not be disclosed or distributed in any way.

If you do not want to receive e-mail newsletters in the future and wish to unsubscribe, please let us know by sending an e-mail to info@fourseasonscfl.org

Securing Your Information

Using Secure Sockets Layer (SSL) software protects the information you submit to our Web site. We prevent unauthorized access by requiring user login through a secure firewall and security infrastructure to protect the privacy of personal information submitted through our site.

If you send us an e-mail with questions or comments, we may use your personal information to respond to you.


Secure Payment

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our secure server software (SSL) encrypts all personal information including credit card number, name, and address, so that it cannot be intercepted as the information travels over the Internet. In addition, as a consumer you are protected under the Fair Credit Billing Act and other federal consumer protection laws against certain unauthorized charges made to your credit card. If you have any reason to believe that an unauthorized charge was made to your card, contact your credit card company and Four Seasons Compassion For Life immediately.

Online Bill Pay Refund Policy

It is the policy of Four Seasons Compassion For Life to refund any overpayment from the patient and/or insurance company once all open balances are satisfied. The Billing Department will work with you to resolve any billing discrepancies that may occur.  A patient overpayment will be determined after reviewing all open balances for the guarantor.  If the credit balance is due to a payment from a credit card, the first priority will be to send the overpayment back to the credit card issuer, otherwise, a check will be issued to the patient/guarantor. Please allow several weeks for credit balance to be processed.

If you believe you have made a payment in error or have any other issues or questions related to your pay history with Four Seasons Compassion For Life, please call or e-mail:

Four Seasons Compassion For Life
571 S. Allen Road

Flat Rock, NC  28731

(828)692-6178

 

Billing Department@fourseasonscfl.org